How can we help?
Answers to the questions we get most often, from booking to payouts.
How do I receive my ticket after booking?+
Once payment is confirmed, your ticket appears under My Tickets and is emailed as a PDF with a unique QR. Most organizers accept either format at the door.
Can I get a refund if I can’t attend?+
Refund eligibility depends on the organizer’s cancellation policy, shown on each listing before checkout. If the organizer cancels, you receive a full face-value refund within 7 working days.
Where can I see all my bookings?+
Sign in and visit /my-tickets. Bookings are grouped into Upcoming, Past, and Other (cancelled or failed).
How do I apply a discount coupon?+
On the checkout page, expand the “Have a coupon?” box, enter the code, and tap Apply. Eligible coupons are validated server-side and the new total is shown instantly.
How do I become an organizer?+
Visit /organizer/signup, complete the short registration, and submit KYC. Most accounts are activated within 24 hours and you can start listing immediately.
When are organizer payouts released?+
Payouts are computed daily after a configurable hold period (default 3 days post-event) and disbursed to your verified bank or UPI account within 1–2 working days.
Can I transfer a ticket to someone else?+
Yes — open the ticket from My Tickets and use “Edit attendee details” to update the recipient’s name and contact before the event begins.
How do I report a problem with an event?+
Use the “Report listing” link on the listing page or write to [email protected]. Critical issues are escalated within an hour.