1. Overview
This policy explains when refunds are available, how they are calculated, and how long they take. TicketClap acts as a ticketing platform; the underlying experience is delivered by independent organizers. Each listing displays its specific cancellation policy at checkout — the terms below apply when an organizer has not specified otherwise.
2. Cancellation by the customer
If the organizer’s policy permits cancellations, you may cancel from My Tickets at any time before the cut-off window shown on the listing. Refund amount depends on when you cancel:
• More than 7 days before the event — 100% of ticket face value refunded.
• 3 to 7 days before the event — 50% refunded.
• Less than 72 hours before the event — non-refundable unless the organizer makes an exception.
Payment-gateway and platform service fees are non-refundable on customer-initiated cancellations.
3. Cancellation by the organizer
If the organizer cancels the event, postpones it by more than 24 hours, or makes a material change you do not accept, you are entitled to a full refund of the ticket face value plus all platform and gateway fees paid.
You will be notified by email and, where available, SMS. No action is required from you — the refund is initiated automatically.
4. Refund processing time
Refunds are processed back to the original payment method.
• UPI — typically within 1–2 working days.
• Credit / debit cards — typically within 5–7 working days, subject to your bank.
• Net banking and wallets — typically within 3–5 working days.
If you have not received your refund within these timelines, please write to [email protected] with your booking reference and we will investigate within 2 working days.
5. Partial cancellations
Bookings with multiple tickets can be partially cancelled subject to the organizer’s policy. Refund amounts are calculated on a pro-rata basis. Service fees are refunded only in proportion to the tickets cancelled by the organizer or TicketClap.
6. Non-refundable circumstances
Refunds are not available where the customer fails to attend (no-show), arrives outside the entry window, is denied entry for breach of the venue’s rules, or the booking has already been used (status “used”).
Force-majeure events (natural disaster, government order, public-health emergency) are handled case-by-case; the organizer typically offers a credit, reschedule, or partial refund.
7. Chargebacks
If you have a concern about a booking, please contact us first at [email protected] — most issues are resolved within 48 hours. Filing a chargeback with your bank without first contacting us may delay resolution and may result in suspension of your TicketClap account pending dispute outcome.
8. How to request a refund
1. Sign in and open the booking from My Tickets.
2. Tap “Cancel booking” — eligible refunds are calculated and initiated automatically.
3. If the cancellation window has closed but you believe a refund is warranted (illness, organizer issue, etc.), write to [email protected] with your booking reference. We will respond within 2 working days.
9. Contact
Grievance Officer — [email protected]. Big Market 360 Private Limited, F211, First Floor, B wing, Express Zone Commercial Hub, Goregaon East, Mumbai 400063, India.